Advanced built-in Helpdesk page template with several tabs:
- Operations - main page for handling new and open tickets
- Closed tickets - all closed or canceled tickets
- Statistics - basic statistics
- Spent time Report - report + details
- SLA Report - SLA fulfillment tool
- +NEW TICKET form - to quickly create new ticket from the interface
Compatible from Easy Redmine 2019, Easy Project 2019 (platform 07+). Using Global filters.
After import, please read the Information noticeboards, you will need to do some very quick minor adjustments according to your data.
How to apply:
You will find the page in Administration >> Page customisation >> Built-in pages >> Help desk overview
Warning: Do NOT simply choose Apply template from this list of dashboards. It would rewrite your existing Help desk dashboard!
Instead, follow these steps:
1) Go to your existing Help desk page (More >> Help desk)
2) Click Customise this page
3) Click Apply template
4) Select Add tabs option and choose the template