Posts

Hello,

thank you for your question. The date must be in the correct form (YYYYMMDD).

For filter exact due date please use:

due_date = 20171004 (you can also use operators <,>,<=,>=)


If you need to filter date range, you can use following query:

due_date <= 20171005 AND due_date >= 20171003

 

Best regards
Marek

Posted in How to unlock locked user?

Hello,

our programmers says, that you can use rails console command:

"User.find(id: YOUR_USER_ID).update_column(:status, 1)"

 

Best regards
Marek

Posted in Contact no longer supported

Hello, 

I can recommend you to create new custom field for your contacts in More>Administration>Custom fields. There you can leave your note about support details for your operators.

Or you can also create new contact type in More>Contacts>Types of contact. 

Best regards
Marek

Hello, 

yes, it is possible. To import tasks to existing project you need to use project ID of your existing project. All tasks will be imported to the project with the same ID.

For example:

"Project ID" "Tracker ID" "Status ID" "Priority ID" "Author ID" "Activity ID" "Parent task" "Assignee" "Target milestone" "Subject" "Start date" "Due date" "Private"
97 1 1 8 5 1   5   "Importer example" "2018-10-04" "2018-10-04" "no"

 

Best regards
Marek

Posted in Content of a ticket truncated

Hello, 

the number of records shown under the ticket is limited due to the speed of loading your task. In the case of many records, it could really slow-down loading of your task details and temporarily whole application.
To show more records you really need to press "Show more" button.

Best regards
Marek