Posts

Basic info

Two tabs for Help desk main page with statistics of tickets and SLA reports.

Compatible from Easy Redmine 2019, Easy Project 2019 (platform 07+).

After import, please read the Information noticeboards, you will need to do some very quick minor adjustments according to your data.

How to apply

You will find the page in Administration >> Page customisation >> Built-in pages >> Help desk overview

Warning: Do NOT simply choose Apply template from this list of dashboards. It would rewrite your existing Help desk dashboard!

Instead, follow these steps:

1) Go to your existing Help desk page (More >> Help desk)
2) Click Customise this page
3) Click Apply template
4) Select Add tabs option and choose the template
How to correctly apply statistics tabs

 

...leave a feedback or post your own modified versions.

Personal page for support managers.

Compatible from Easy Redmine 2019 (platform 07+).

After import, please read the Information noticeboards, you will need to do some very quick minor adjustments according to your data.

 

...leave a feedback or post your own modified versions.

Posted in "Mention" Users

Aaaaand it's out! Available in packages from client zone for Server, soon to be loaded on Cloud applications.

Personal page for support operators (agents).

Compatible from Easy Redmine 2019 (platform 07+).

After import, please read the Information noticeboards, you will need to do some very quick minor adjustments according to your data.

 

...leave a feedback or post your own modified versions.

Posted in "Mention" Users

Great news! This feature was developed.
Detailed information about version and release date will be provided on our websites and knowledge base.

For now just a short summary:
> When you mention users in a comment (via "@username"), the user will get an email nofitication. "You have been mentioned in ...". The comment will be in the email body

> The notification will override your profile setting - even if you have completely disabled notifications, you will receive this message - someone really wants you to get the message.

> Regular notifications are without any change. With some settings you may receive two emails - task was updated; you were mentioned

> If you check the option "Don't send notifications", the mention email will still be sent

=> The overall logic is that when you mention a user, you really want them to get the notification.