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Useful homepage template for Helpdesk Client - Manager who is entitled to see all tickets of his people (including spent time and SLA fulfillment).

Tabs:

- Our Open tickets
- Our Closed tickets
- Spent time Report
- +New ticket

 

Useful basic homepage template for Helpdesk Client who is entitled to see own tickets (including spent time and SLA fulfillment).

Tabs:

- My Open tickets
- My Closed tickets
- +New ticket

Basic info

Advanced built-in Helpdesk page template with several tabs:

- Operations - main page for handling new and open tickets
- Closed tickets - all closed or canceled tickets
- Statistics - basic statistics
- Spent time Report - report + details
- SLA Report - SLA fulfillment tool
- +NEW TICKET form - to quickly create new ticket from the interface

Compatible from Easy Redmine 2019, Easy Project 2019 (platform 07+). Using Global filters.

template preview

After import, please read the Information noticeboards, you will need to do some very quick minor adjustments according to your data.

How to apply:

You will find the page in Administration >> Page customisation >> Built-in pages >> Help desk overview

Warning: Do NOT simply choose Apply template from this list of dashboards. It would rewrite your existing Help desk dashboard!

Instead, follow these steps:

1) Go to your existing Help desk page (More >> Help desk)
2) Click Customise this page
3) Click Apply template
4) Select Add tabs option and choose the template
How to correctly apply statistics tabs

Posted in Helpdesk manager

Hi Sandip, unfortunately not yet as new SLA features have not been released yet either. David